Frequently Asked Questions (FAQ)
General
Q: What is Ch'nille Natural Skincare?
A: Ch'nille Natural Skincare is a brand that offers made-to-order skincare solutions designed to repair and enhance your skin over time. We focus on providing quick and efficient skincare routines for busy individuals.
Q: How long has Ch'nille Natural Skincare been in business?
A: We have been proudly serving our customers since 2019.
Ingredients and Products
Q: What types of ingredients do you use in your products?
A: We use a variety of natural ingredients known for their skin benefits, including coconut oil, shea butter, mango butter, cocoa butter, hibiscus, oatstraw, aloe vera, witch hazel, rose water, tea tree oil, black seed oil, peppermint oil, eucalyptus oil, evening primrose oil, vitamin C, vitamin E, honey, glycerin, neem, and beeswax.
Q: Are your products suitable for sensitive skin?
A: Yes, our products are formulated with natural ingredients that are gentle and beneficial for all skin types, including sensitive skin. However, we recommend doing a patch test before using any new product.
Q: Are your products tested on animals?
A: No, we are proud to say that our products are cruelty-free and are never tested on animals.
Ordering and Shipping
Q: How can I place an order?
A: You can place an order directly through our website by selecting the products you wish to purchase and following the checkout process. We are looking into establishing in store pick up options in the near future.
Q: Do you offer international shipping?
A: Not at this time but very soon.
Q: How long will it take to receive my order?
A: Since our products are made to order, please allow 3-5 business days for processing. Shipping times will vary depending on your location.
Customization and Consultations
Q: Can I customize my skincare products?
A: Yes, we offer customized skincare solutions tailored to your specific skin needs. Please contact us for more information on how to create a personalized skincare regimen.
Q: Do you offer skincare consultations?
A: Yes, we provide skincare consultations to help you choose the best products for your skin type and concerns. Please reach out to us to schedule a consultation.
Returns and Refunds
Q: What is your return policy?
A: All items are final sale. If there is an issue with your order please email us at skinbychnille@gmail.com
Q: How do I request a refund?
A: To request a refund, please contact our customer service team with your order details and the reason for the refund. We will guide you through the process.
Contact Us
Q: How can I get in touch with Ch'nille Natural Skincare?
A: You can contact us via email at skinbychnille@gmail.com or through our contact form on the website. We are always here to assist you with any questions or concerns.
Q: Do you have a physical store?
A: Currently, we operate exclusively online. This allows us to focus on creating high-quality, made-to-order products for our customers.